1OUR RETURNS POLICY
You can return an item within 14 days of receipt of your order. All returned items must be unused and in their original packaging. We will endeavour to reimburse you within 14 days of receipt of your returned goods.
2HOW DO I ARRANGE A RETURN?
Please contact salon to arrange your return at reflectionsmohill.com. we will need to know your order number , the item you want to return and the reason for return. Upon receipt of these details we will provide you with all the necessary information to arrange the return.
Any breakages or damages must be reported to us within 24 hours of delivery via email (photos must be included in the email).
Please ensure you attach the following photos to your message:
- Photo of the package from the outside, so we can see the package or box (IMPORTANT: If the package is damaged please show it in the picture).
- Photo of the goods inside the package or box including any possible protection. That is, exactly as you received them.
- Photo of broken item where we can clearly see the damage.
If a beauty product is defective in any way, and if a return is required, please return as soon as possible after becoming aware of defect and we will either deliver a new one or refund you the cost of the product and postage. If you are unsure if we require you to return a damaged item,please email us at reflectionsmohill.com.
Model Return Form (please place inside return package)
To : c/o Reflections, beauty & Wellbeing, Main St., Mohill, Co Leitrim.
Ordered on:
Order No:
Name of customer:
Address of customer;
Signature of customer:
Date:
3PROCESSING YOUR REFUND
Once your returned items are received and inspected, we will endeavour to process your refund as soon as possible. This can take up to 14 working days depending on your original method of payment. If you received the wrong product, we will reimburse you for cost of postage.
On inspection of the goods, if we find that the goods have been handled beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. in such circumstances, we may withhold an amount to reflect the diminished value of the goods.
Please contact us at info@reflectionsmohill.com for further information. We will be happy to help you in any way that we can.
4HOW DO I REPORT A FAULT WITH MY PRODUCTS?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will investigate the reported fault in more detail.
- Please provide details of the fault and where possible attach pictures to your message.
- If a return is required, please package the item securely and ensure our returns from is included inside.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchases the item.
Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value if the goods.
5WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
- If we send you the wrong item.
- If the item sent is damaged or faulty.
- Where you are returning a substitute item which you do not want to keep.
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
Refunds in all cases will be processed and if a return is due you, it will be completed within 14 days from the date received by Reflections, Beauty & Wellbeing .